Property Management

Creating Value for Commercial and Multi-Family Residential Properties

The Property Management professionals of NAI Koella | RM Moore strive to ensure the longevity and vitality of our client’s real estate investments and are dedicated to maximizing property values and increasing cash flow. As a Landlord’s representative, we start with the fundamentals of property management and help develop innovative and actionable solutions for your assets. We help maintain high levels of occupancy and tenant satisfaction, while lowering operating costs and saving time and money through the use of on-staff maintenance services and NAI vendor discounts.

Our team members have been specifically trained in commercial and residential property management and have property ownership and management experience of assets ranging from 1 to 50 million dollars in value. Our specially trained professionals work with both private and institutional owners, understanding that each client has unique needs and ownership objectives. NAI Koella | RM Moore serves and meets management requirements for office, retail, industrial, office, multi-family and residential properties. For more information, please feel free to reach out to one of our Property Managers listed below. We look forward to serving your property management needs.

Superior Managed Properties. Superior Business Results.

Extensive, effective, and experienced real estate asset management can have a significant impact on your bottom line. NAI Koella | RM Moore  understands that in order for you to be successful, your property needs a team that delivers increased property values, reduced operating costs, tenant satisfaction and retention, and increased cash flow. NAI Koella | RM Moore property management team is specifically trained in all facets of property management and we partner with you to achieve your goals, while at the same time removing the daily burden of the fine details that make a property run smoothly and successfully.

Our KNOWLEDGE is vast. Our NETWORK is wide. Our EXPERIENCE is unparalleled.


  • Market Analysis
  • Property Analysis
  • Building & Systems Operations Analysis
  • Operational Budget Overview
  • Building Maintenance Review/Vendor Analysis
  • Annual Budget Preparation


  • Property Leasing Services
  • Collection & Deposit of Rents
  • Diligent Pursuit of Delinquencies
  • Routine Property Inspections
  • Building & Grounds Maintenance Program
  • Recommended Vetted List of Preferred Vendors
  • Regularly Bid and Evaluate Contracts to Ensure Competitive Pricing
  • Evaluate and Maintain Building System Warranties
  • Capital Improvements
  • Tenant Relations & Problem Resolution
  • Tenant Engagement & Retention Activities
  • Emergency Preparedness Program
  • 24-Hour Emergency Response System
  • Security & Safety


  • Monthly Financial Statements
  • Quarterly Financial Statements
  • Budget to Actual Comparison
  • Banking Reconciliation
  • Accounts Receivable & Payables
  • Lease Escalations
  • Property Estate Tax Estimates
  • Property Tax Audits & Appeals
  • CAM & Property Insurance Reconciliations
  • Property Insurance Reconciliations


We believe that our extensive coverage and comprehensive experience make us an ideal partner to assist in the achievement of your real estate objectives.There are key factors that support a partnership with NAI in delivering superior and tailored commercial real services. We believe the following facts render NAI highly qualified to handle the subject properties.

» Knowledge & Experience – Superior knowledge of our market and the players assures that our clients work with best-in-class providers in East TN.

» Flexibility & Creativity – As a locally owned and operated East TN company, we pride ourselves in going beyond the traditional management model to do whatever it takes to deliver results.

» Process & Implementation – Our integrated programs and tools enable a seamless transaction process which creates efficiencies and avoids errors.

» Passion & Accountability – Our passion and dedication for the business is evident
in everything we do. We focus on the client first and develop a thoughtful and deliberate approach to solving our clients’ needs.

NAI will align its goals with yours because the future of your business is dependent upon our ability to deliver results to you. We believe success comes from being on the same page—from the big picture down to the small details. We will utilize the collective resources of NAI to effectuate a seamless partnership between us.

Our Property Management Professionals

Emily Hurst, CPM
Senior Commercial Property Manager

Lisa Sbordone, CAM
Senior Property Manager

Michele Burns
Commercial Property Manager